Customer Success Specialitst
Who are we?
IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.
Our organizational purpose is to build a better world through financial inclusion, and we see the role Customer Success Specialist as being critical in shaping and persevering our organizational culture that is centred around our purpose.
At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.
You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.
The role
The Customer Success Specialist role is part of the local Operations Team and will be responsible for managing the relationship with the merchants/partners of our Pay Later Business Line. He/she will provide all the support to external (B2B)
and internal clients, performing various operational and administrative tasks that support the overall function of the Paylater business line. He/she will manage the relationship with the external clients (B2B) where the Pay Later solution is integrated.
The responsibilities
- Drive the end-to-end onboarding experience for new merchants, training, and support to ensure successful and timely implementation.
- Create and maintain Up-to-Date documentation related to Onboarding, features, and support processes.
- Serve as the primary point of contact (POC) for merchants and partners, building long-term, trust-based relationships.
- Conduct regular check-ins to gather feedback, share product updates, and identify opportunities for growth.
- Collaborate with internal teams (Finance, IT, Partnerships, CX, Business Support) to address merchant concerns efficiently.
- Act as the bridge between our
📌 Customer Success Specialist (Ciudad de México)
🏢 Ipf Digital
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.