Important Notes
⚠ This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.
⚠ Submitted resumes must be in English to be considered.

About Us
Since 2019, Landing has redefined apartment renting with the industry's first versátil living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role
You'll lead a team of Reservation Sales Specialists responsible for converting inbound demand into booked nights and long-term members. This is a metrics-driven role where you'll own your team's performance end-to-end: pipeline health, follow-ups, call quality, conversion, and overall output.
Beyond day-to-day management, you'll identify gaps, implement solutions, and continuously improve how we sell — including leveraging automation and AI tools to increase efficiency and consistency.

About the Team
You'll join a lean, fast-moving team focused on scaling a high-volume, high-efficiency sales operation. The team moves quickly, adapts fast,



and continuously raises the bar on both performance and customer experience.

What You'll Do
- Own your team's quota attainment and KPI performance — booked nights, conversion, QA, and pipeline hygiene.
- Provide real-time coaching on calls, deals, and objection handling.
- Ensure fast, consistent follow-up across all inbound and outbound leads.
- Manage escalations and step in when deals need to be saved or closed.
- Drive CRM discipline and data quality across your team.
- Analyze performance (calls, conversions, CSAT, pipeline) and turn insights into action.
- Partner with internal teams (Support, Billing, Ops) to remove blockers and improve close rates.
- Implement and optimize sales processes, automations, and AI workflows.
- Build a high-performance culture: accountability, urgency, and strong execution.

What You'll Need
- English proficiency: C1 (advanced)
- Ability to work from our Polanco office —

📌 Reservation Sales Team Lead (Ciudad de México)
🏢 Landing
📍 Ciudad de México