Language skills: Spanish, English

- Manage Handling IT requests and incidents, including identification, documentation, categorization, and prioritization, as well as providing initial support according to defined procedures to ensure service quality.
- Support the end-user through telephone and remote support tools.
- Analyze from problems and providing initial solutions or workarounds for end-user requests and incidents.
- Capture from requests and incidents in a standardized ITSM platform.
- Ensure the correct categorization and prioritization of incoming requests.
- Forward from tickets to other support groups, when necessary, to ensure resolution.
- Perform from service requests, such as password resets.
- Communicate and Escalate from problems to functional or hierarchical positions as needed.
- Document the work carried out and continuous Update the knowledge base.
- Solve of complaints and escalations, if possible.




- Communicate with other departments and Forward relevant information completely and in a timely manner.
- Compliance of the company's and the customer's internal regulations and work instructions.

- Experience in SD/Customer Support
- Proactive and open communication
- Troubleshooting Office 365
- Windows Clients (7, 8, 10)
- Understanding Active Directory
- Understanding Azure AD
- Understanding Group Policy
- Basic knowledge in network management

- Erfahrung im SD/Customer Support
- Proaktive und offene Kommunikation
- Fehlerbehebung in Office 365
- Windows-Clients (7, 8, 10)
- Verständnis von Active Directory
- Verständnis von Azure AD
- Verständnis von Gruppenrichtlinien
- Grundlegendes Wissen im Netzwerkmanagement

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📌 IT Support First Level (m/f/d) for Service Desk (Centro)
🏢 Valeo IT
📍 Centro