Customer Account Coord. (On site - Midtown Jalisco, GDL)

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

Junior

- University Degree
- From 1 up to 3 years in a similar role is preferred.

Key activities and general responsibilities

- Receive and process orders/purchase write up
- Follow up in a timely matter on a production-ready date with the supplier.
- Close communication with the team for approvals.
- Support Account Managers / Traders with specific accounts.
- Answer customer inquiries.
- Communicate issues/challenges
- Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
- Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required

- Experience in aCustomer Service, and commerce, local logistics environment is preferred
- Proficiency in MS Office.
- Contact Management Systems




- Database software
- Inventory Software
- Order processing systems preferred
- Thrives and works well in tied ambiguous situations and deadline pressures well
- Time management skills
- Willingness to learn.
- Record-keeping, tracking shipping, and data analyses
- High level of initiative/proactivity
- Extremely detail-oriented
- Strong organizational skills and ability to multitask
- Customer service mindset
- Very good verbal and written English communication skill

Hiring details

- Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, protegido de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
- Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
- After anniversary, 1 day to be WFH
- Indefinite contract after training period

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📌 Customer Account Coordinator (On site - Andares, Guadalajara) (Centro)
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