Overview
Corning is one of the world's leading innovators in glass, ceramic, and materials science.
From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.
Role Purpose
Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem‐solving ability, and a focus on technical delivery.
The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels.
The role partners with business and technical teams to translate requirements into scalable CCaaS and CRM‐integrated solutions, enhance automation and routing capabilities, ensure reliable platform performance and continuous improvement, and align with business objectives.
Key Responsibilities
Design (HLD/LLD), develop, and customize Contact Center applications
Participate in implementation projects across CCaaS, including requirements documentation, system configuration, development, test documentation and execution, issue identification, and resolution
Implement complex business logic and workflows to automate processes and enhance user experience
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns
Prepare and present code reviews, ensuring code quality and maintainability
Integrate solutions with internal systems and third‐party applications using REST/SOAP APIs, middleware tools, and custom integrations
Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems
Required Experience / Education
Bachelor's degree in Computer Science, IT, Software Engineering, or related field
7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone)




Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)
Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices
Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)
Proven ability to manage multiple priorities in a fast‐paced, cross‐functional environment
Strong communication skills with the ability to translate business needs into technical solutions
Self‐driven, adaptable, and collaborative team player
Desired Experience / Education
Contact Center as a Service (CCaaS) or other relevant certifications are a plus
In‐depth knowledge of commercial systems and experience managing IT solutions
Experience with data analytics and reporting
Exposure to change management practices, especially in large‐scale IT or CCaaS transformations
Experience working with third‐party suppliers for solutions and/or services
Ability to identify process improvement opportunities with CCaaS operations
Understanding of regulatory requirements for CCaaS operations and data handling
Travel Requirement
Up to 25% travel required
Benefits
Company‐wide bonuses and long‐term incentives aligned with key business results
Comprehensive medical, dental, life insurance, permanent disability protection, paid time off, and Employee Assistance Program
Food coupons and structured savings fund to support long‐term financial goals
Recognition program to celebrate successes and reward exceptional contributions
Equal Employment Opportunity
Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.
To submit a request for a reasonable accommodation related to disability or religion, please contact .
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📌 Contact Center Developer (Monterrey)
🏢 Corning
📍 Monterrey