Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for

RC780488 LM351: Sales Support Representative (Open)

LM351: Sales Support Representative

Full time

Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico 06500 Cuauhtemoc, MEX Mexico

Principal Duties and Responsibilities:

- Resolve customer and operational issues submitted through sales and other channels,



including support for pickup/delivery stops, Customer Operating Plans (COPs), and customer education on self-service tools.
- Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction.
- Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases.
- Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts.
- Fulfill other duties as assigned, with a primary focus on customers in the US and Canada.

Minimum Education:

- High School diploma or equivalent education. Some bachelor’s degree preferred
- Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience:

- Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments.

Minimum Skills Required:

- Strong problem-solving and analytical skills.
- Excellent communication abilities for both internal and customer-facing interactions.
- Ability to work within tight timelines and handle multiple priorities.
- Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.

Microsoft Office & PC Skills

Posting Validity: From July 31st to August 6th Job Posting End Date:

#J-18808-Ljbffr

📌 : Sales Support Representative (Ciudad de México)
🏢 Fedex Express México
📍 Ciudad de México