Supervisor, Talent Management Central – Mexico City
Oliver Wyman is a global leader in management consulting.
With offices in more than 70 cities across 30 countries, the firm combines deep industry knowledge with expertise in strategy, operations, risk management and organizational transformation.
Our clients are CEOs and executive teams of the top Integral 1,000 companies.Our thought‐leadership is evident in books, white papers, research reports and business‐press articles.For more details, visit .
Job Overview
We are looking for a Supervisor to lead the Talent Management Central (TMC) Coordinators based in Mexico City.
This is a hybrid role that requires presence in the office 2 days per week, with no option for remote work.
Key Responsibilities
Day‐to‐day management of the Talent Coordinators (TCs) in Mexico City
Ensure uptime of the TMC while managing TC workloads
Continuous process improvement in coordination with the Talent Management team
Workflow assignment and coordination for the TCs
Interaction and alignment with the TMC location in Warsaw
Provide hands‐on training to TCs on OW systems so they become experts
Capacity and load management of the TC team, including hiring and performance management
Flawless execution of key talent‐management processes
Management and tracking of SLAs (including redefining them as needed)
Proactive process improvement and enhancements
Accurate and timely report production
Support for the Talent Management team across the Americas and globally, participating in meetings and feedback sessions
Occasional surge support or execution of complex use cases as required
Assist in the execution of administrative tasks and processes related to staffing, performance management and consultant talent programs (e.g., FlexOW)
Provide analytics and reporting support for Talent Managers
Staffing




Support TM teams to ensure timely and accurate updates to the staffing system (Certinia)
Create Resource Requests for upcoming projects
Check end dates/ extensions and review writers for assignments with upcoming end dates
Attend staffing meetings
Generate and disseminate regular and ad‐hoc reports
Consultant Performance Management
Support execution of the year‐round performance management process for consultants by providing PMO support (key process steps, TM checklist, communication templates, etc.)
Generate basic reporting on process compliance
Act as system owner for the firm's proprietary performance‐management systems for consultants and carry out system testing when required
Manage the creation and distribution of system folders for annual Career Review process
Work with Talent Managers to ensure project review requests are generated accurately and timely
Support Talent Managers in chasing overdue project reviews
Maintain accurate records on project review completion status and provide regular reports
Support Talent Managers where needed
Administration of Talent Programs (e.g., FlexOW)
Help manage colleague programs such as the annual MBA sponsorship process, Non‐Profit Fellowship, and Golden Passport / Mobility program
Maintain the intranet page on FlexOW options
Ad Hoc Tasks and Reporting
Ad‐hoc analysis and reports as required by Talent Management
Coordinate updates for TM‐related fields in our system of records
Note that significant vacation periods are typically not possible during May, June, September and October due to critical work
Experience Required




BA/BS and a minimum of 4 years' experience in performance/talent management or HR administration
People‐management experience
Process‐management experience
Proficiency with data analysis and reporting; experience with a resource‐management system is highly desirable
Excellent written and verbal communication skills in English
Technical Skills
Strong Microsoft Excel (analytical) skills
Working knowledge of Microsoft Word and PowerPoint
Basic understanding of systems and an aptitude for learning new medium‐complexity systems
Skills and Attributes
Very high attention to detail and accuracy
Positive, proactive and continuously seeks ways to improve processes
Self‐motivated, comfortable working as part of a global team, taking full ownership of work with flexibility to prioritize as needed
Ability to organize, prioritize and manage own day and that of the team to meet deadlines
Strong collaborator in a multicultural environment
EEO Statement and Diversity Commitment
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
We are committed to hybrid work, with the flexibility of working remotely and the benefits of in‐office collaboration.
All colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office‐based teams will identify at least one "anchor day" per week for full‐team presence.
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📌 Oliver Wyman - Supervisor, Talent Management Central - Mexico City (México)
🏢 Oliver Wyman
📍 México