About the job Customer Success SpecialistLocation: Mexico City (Hybrid)About the OpportunityWe are a leading payments infrastructure platform revolutionizing the financial technology landscape in LATAM.
For over a decade, we have developed unique solutions specifically built for emerging markets, helping thousands of companies—from high-growth startups to large enterprises—simplify secure payments and grow their revenue.As a Junior Customer Success Specialist, you will play a critical role in ensuring our merchants derive maximum value from our ecosystem.
You will be responsible for fostering long-term loyalty, driving retention, and identifying growth opportunities within your assigned portfolio.Key ResponsibilitiesClient Onboarding & Training: Guide new clients/merchants through the onboarding process and provide in-depth training to ensure a seamless experience with their platform.Account Management: Act as a trusted advisor for a portfolio of clients, maintaining regular communication to ensure ongoing engagement and satisfaction.Product Adoption, Cross Selling & Upselling/Revenue Growth: Educate clients on additional features and services that align with their business goals, driving value through strategic upselling and cross-selling.Merchant Retention:



Proactively contribute to initiatives that ensure clients see long-term value in our financial solutions.Issue Resolution: Partner with technical support, product, and internal teams to troubleshoot and resolve merchant issues promptly and effectively.Client Advocacy: Act as the "voice of the customer," sharing feedback and insights with internal teams to drive continuous product improvement.Reporting/Data & Insights: Provide clients with periodic usage reports, highlighting key performance metrics and recommending actionable optimizations.Qualifications & SkillsEducation: Bachelors degree in Business, Finance, or a related field.Experience: 2+ years of experience in customer success, account management, or a similar role, preferably within the Fintech or payments industry.Sales Acumen: Proven knowledge in upselling and driving revenue growth from an existing customer base.Communication: Exceptional interpersonal skills with an energetic, customer-centric mindset and strong negotiation abilities.Analytical Mindset: Strong analytical skills with the ability to leverage data to drive decision-making and merchant strategy.Resilience: Ability to balance demanding customer requests with internal company scaling and priorities.Languages: Full professional fluency in both English and Spanish
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📌 Customer Success Specialist (Xico)
🏢 Marathon Talent
📍 Xico