This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Responsibilities: Lead the customer success motion for strategic accounts across a regional book of business:

- Prioritize the BMC Helix customer experience with a focus on satisfaction and retention
- Ensure customer success and impact through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers
- Focus on customer relationships within each account - deliver business impact and innovation to a customer’s business by understanding our customers’ key business objectives, values, and challenges
- Create customer advocates through deep listening and discovery, and identifying contacts to partner with BMC Helix to share the ADE narrative
- Collect product, solution,



and experience feedback from our customers to share with our product organization and influence our enhancements and long‑term roadmap priorities
- Lead the customer through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays
- Support the customer with a strong communication strategy, quarterly business reviews, activity reports and strategic tooling, in partnership with the BMC Helix ecosystem As practitioner, deliver strong impact to:
- Work diligently to build relationships of trust within your account at all levels
- Align with our customers’ business goals, mutually identify the best path forward, and drive a plan of action to achieve success against those goals
- Leverage data, signals, inputs to signal the ecosystem around how we can help customers to accelerate their business goals
- Bring your customers value in the form of prescriptive technology, industry, functional, direction and point of view
- Act as the internal advocate on behalf of your customer, communicating updates to the customer, and sharing feedback from your customer back to the BMC Helix ecosystem

As Practitioner, Deliver Strong Impact To

- Work diligently to build relationships of trust within your account at all levels
- Align with our customers’ business goals, mutually identify the best path forward,



and drive a plan of action to achieve success against those goals
- Leverage data, signals, inputs to signal the ecosystem around how we can help customers to accelerate their business goals
- Bring your customers value in the form of prescriptive technology, industry, functional, direction and point of view
- Act as the internal advocate on behalf of your customer, communicating updates to the customer, and sharing feedback from your customer back to the BMC Helix ecosystem

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, adaptable, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in‑office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

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📌 Staff Customer Success Mgr - CSM - Mexico (Centro)
🏢 BMC Helix
📍 Centro