C.H. Robinson is looking for a Carrier Manager in Monterrey to help launch and support a new customer account, playing a critical role in building carrier management processes, strengthening transportation partnerships, and driving operational success from the ground up. In this role, you will directly influence carrier performance, customer satisfaction, and the successful implementation of a new transportation program. As a Carrier Manager, you will use data, problem-solving, and relationship management skills to drive carrier performance, identify improvement opportunities, and collaborate with customers, carriers, and internal stakeholders. You will help establish new ways of working, lead performance discussions, and deliver insights that improve transportation outcomes across a North American full truckload and LTL network. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success.

In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

If you thrive in fast-paced environments, enjoy building processes, and want the opportunity to make a visible impact on a growing account.

DUTIES AND RESPONSIBILITIES

- Monitor compliance EDI adherence, routing guide compliance
- Publish and interpret scorecards and service metrics (tender acceptance, OTD, dwell, claims)
- Manage carrier escalations; implement corrective actions
- Maintain master data (lanes, service attributes) with high accuracy
- Work to continuously improve carrier management processes
- Support customer on large RFP exercises
- May participate in procurement projects including, but not limited to, data extraction, analysis, formatting,



and presentation of rates and data related to pricing requests
- Provide market and network insights to account team
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

- Required: Bachelor’s degree from an accredited college or university
- Minimum 2 years of professional experience
- Preferred: Experience with carrier monitoring and compliance processes
- Ability to travel (domestically and internationally)
- Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
- Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
- Should possess strong root cause and analytical skills
- Strong negotiation and conflict resolution skills
- Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
- Ability to identify, understand and execute based on market trends and pricing strategies
- Proficient in Microsoft Office Suite of programs
- Skilled in interpreting KPIs and compliance metrics
- Advanced Excel and data visualization
- Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer.

All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

- We offer a competitive benefits plan above the Mexican Labor Law.



This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex.

With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200.

We’ve been an innovator in logistics for over 100 years.

Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy.

With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.

Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible integral citizen, we contribute millions of dollars to support causes that matter to us and our people.

FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry.

Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.

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📌 Carrier Manager (Monterrey)
🏢 C. H. Robinson Worldwide
📍 Monterrey