HCLTech is a integral technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September **** totaled $13.7 billion.Site: Santa Fe, CdmxHCL is looking for a IT Support Specialist on site with below requirements:Level-2Bachelor's degree or equivalent experience (i.e. 5+ years' experience in an IT technical role).
Fluent in English and Spanish2+ years' experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.2+ years' experience in Microsoft **** products (Windows, Office, Outlook, Skype, etc.)2+ years' experience in business communication platforms such as messaging, video conferencing,The Onsite Support Specialist is responsible for Lead and providing support to GEHC staff and executives at LATAM region .
Tasks will include Coordination with OSS Techs from LATAM region, tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc.
Additionally, this role will support and assist other IT functions, as needed.
The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.Key Responsibilities to include but are not limited to:Deliver world-class IT support to onsite and remote executivesIndependently resolve complex, break/fix issues in person or via telephonePerform installations, replacements, upgrades,



and other hardware/software related tasks as neededSetup and monitor high-priority executive meetings utilizing collaboration and AV servicesProvide technical support to Office Services as neededProvide recommendations regarding new technologies to better support all executives, and usersPerform regular walkthroughs to provide proactive support to high visible individualsActs as a resource for IT projects and initiatives in other functional areas as neededReceive and respond to incoming support requests in a timely manner including off hoursFollow set procedures for logging, reporting, and statistically monitoring desktop operationsSet reasonable expectations that can be counted onPresent the facts transparently to promote collaborative solutionsWorking technical knowledge of current protocols, operating systems, and standardsStrong written and oral communication skills with a focus on executive level supportAnalytical and problem-solving abilities, with keen attention to detailSelf-motivated and directed, with the ability to effectively prioritize and executeExperience working in a team-oriented, collaborative environmentStrong customer-service orientation with a focus on customer satisfactionHighest degree of professionalism and integrityFlexibility to be on call during off hours and weekendsAbility to research and test new technologies and solutionsTime management and organizational skillsWhat we offer:Life insuranceMajor Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
Minor Medical Expense Insurance.Savings Fund (up to MXN $4,300 monthly)Food vouchers (up to MXN $3,300 monthly)30 days bonus12 days of vacation in the first year, increasing by 2 as dictated by law.Candidate Data Privacy Notice | HCLTechLearn how HCLTech protects candidate data.
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📌 Information Technology Support Specialist (Xico)
🏢 HCLTech
📍 Xico