Bilingual Customer Service Agent (English/Spanish) – eCommerce
Company Konecta México – Añil Site, Mexico City
Location
Av. Añil 611, Col. Granjas México, Iztacalco, CDMX (next to Foro Sol). Accessible via Metrobus Iztacalco and Metro Velódromo.
Contract Type
Full-time, Monday to Saturday (fixed Sunday off)
Salary and Benefits
- Base salary: $14,000 MXN per month
- 10% bonus based on punctuality, attendance and quality
- Transportation assistance
- Standard legal benefits plus additional perks
- Paid training from day one
- Growth opportunity within 6 months
- Discounts in department stores and universities
- Referral bonus, monthly and quarterly bonuses

Shifts Available
- Morning: 8:00 am – 5:00 pm or 9:00 am – 6:00 pm
- Mixed: 10:00 am – 6:00 pm or 11:00 am – 7:00 pm
- Afternoon/Evening: 12:00 pm – 8:00 pm or 1:00 pm – 9:00 pm

Job Description
We are looking for a Bilingual Customer Service Agent to join our eCommerce team. In this role you will:
- Provide high-quality customer support in both English and Spanish.
- Handle customer inquiries, process orders,



manage returns and resolve issues.
- Accurately record customer information and cases in the CRM system.
- Collaborate with logistics and inventory teams to ensure delivery and service quality.
- Contribute to operational growth through excellent customer satisfaction.

Essential Requirements
- Fluent in English and Spanish (minimum level B2, spoken and written)
- High school diploma completed (must provide transcript, academic record or certificate)
- Minimum 6 months’ experience in a call center as a bilingual telephone customer service agent or in a related role

Preferred Qualifications
- Experience with eCommerce platforms or marketplaces
- Familiarity with CRM tools, web browser use and basic Office suite

About Us
Konecta México is a leading contact-center services company with over 20 years in Mexico and more than 6,000 employees across six operational centers. We value professional development, inclu

📌 Join Us as a Bilingual English/Spanish Agent – $14K MXN + Bonus + Transport (Iztacalco)
🏢 Konecta México
📍 Iztacalco