Description
The DBA Support Incident Manager is responsible for overseeing and managing incidents specifically related to database infrastructure, ensuring rapid resolution to minimize downtime and disruptions to database services. This role involves coordinating with Database Administrators (DBAs) and other technical teams to troubleshoot and resolve database incidents, conducting root cause analysis, and implementing improvements to enhance database stability and performance. The Incident Manager in DBA Support also helps establish best practices and refine the incident management processes specific to database environments.

Key Responsibilities:

Database Incident Lifecycle Management:

Oversee the entire incident lifecycle for database-related incidents, from detection to resolution.

Ensure database incidents are prioritized, categorized, and documented according to organizational policies.

Lead troubleshooting and resolution efforts, coordinating closely with the DBA and technical teams.

Incident Response and Escalation:





Act as the main point of contact for critical database incidents, managing escalations and ensuring timely communication.

Escalate unresolved database incidents to the appropriate technical teams or external vendors.

Regularly update stakeholders on the status of critical incidents and resolution progress, ensuring transparency.

Database Monitoring and Performance Analysis:

Work with DBA teams to monitor database, identify trends, and proactively prevent incidents.

Utilize database monitoring tools (e.g., Oracle Enterprise Manager, SQL Server Management Studio, or other database-specific tools) to assess incident impacts and track performance metrics.

Collaborate with DBAs to analyze performance degradation, system outages, or security issues affecting databases.

Root Cause Analysis and Post-Incident Review:

Conduct root cause analysis (RCA) for database-related incidents to identify underlying issues.

Organize post-incident revie

📌 Incident Manager (México)
🏢 Photon Group
📍 México