Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position: Customer Support Administrator

Industry: Logistic Company

Location: Binan Laguna

Work Schedule: Monday to Friday

Work Setup: On site

Salary: Php18,000-Php25,000

Benefits:

- HMO
- Government benefits
- 13th Month Pay
- Sick Leave

Qualifications

- Bachelor’s degree holder
- With at least 1-2 years of experience as a Customer Service Staff
- Amenable to work in Technopark, Binan Laguna
- Can attend face to face interview
- Can start as soon as possible

Responsibilities

- Handles daily back-office customer service operations,



responding to client inquiries via email and phone
- Ensures all customer requests are addressed in a timely, accurate, and professional manner
- Provides support to team members by sharing product knowledge, best practices, and process guidance
- Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
- Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Recruitment Process

- Initial Interview
- Final Interview
- Job Offer

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