02 ago
|
Turtle Trax
|
Monterrey
02 ago
Turtle Trax
Monterrey
Supervisor/Manager Call CenterTurtle Trax S.A.Location: Onsite Monterrey/SaltilloLanguage: Advanced EnglishResponsibilities and ExperienceService Desk Operations and Governance – 5+ years experienceSLA, KPI, and Performance ManagementLeadership and Team ManagementEscalation and Incident ManagementReporting and Operational ReviewsQuality Assurance and Continuous ImprovementSelf‐Service, Analytics, and AutomationSeniority levelMid‐Senior levelEmployment typeFull‐timeJob functionOther#J-*****-Ljbffr
📌 Supervisor/Manager Call Center (Monterrey)
🏢 Turtle Trax
📍 Monterrey