Position Summary

Finance Operations I (Collector I) is responsible for supporting Accounts Receivable and collections activities by managing customer accounts, reducing delinquent balances, and ensuring timely payment of outstanding invoices. This role serves as a key liaison between customers, sales, billing, and finance teams to resolve payment issues while maintaining positive customer relationships. Collector I performs account analysis, follows established collection procedures, and supports the organization's cash flow objectives.

Key Responsibilities

- Manage a portfolio of customer accounts and monitor aging balances.
- Contact customers via phone, email, and other communication methods regarding past-due invoices.
- Research, identify, and resolve payment disputes, billing discrepancies, and account issues.
- Document all collection activities and customer interactions within the appropriate systems.
- Collaborate with billing, sales, customer service, and operations teams to expedite payment resolution.
- Review account aging reports and prioritize collection efforts based on risk and delinquency status.
- Negotiate payment arrangements within company guidelines.
- Process and apply customer payments as required.
- Maintain accurate customer account records and support documentation.
- Escalate unresolved issues or high-risk accounts to management when necessary.
- Support month-end closing activities related to Accounts Receivable.
- Ensure compliance with company policies, financial controls, and applicable regulatory requirements.




- Meet established collection, aging, and cash application performance targets.

Required Qualifications

- Associate's or bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
- 1–2 years of experience in collections, accounts receivable, customer service, or finance operations.
- Basic understanding of Accounts Receivable and collection processes.
- Strong verbal and written communication skills.
- Ability to build professional customer relationships while effectively managing delinquent accounts.
- Proficiency with Microsoft Office, particularly Excel.
- Strong analytical and problem-solving skills.
- Excellent organization, attention to detail, and time-management abilities.
- Ability to work independently and within a team environment.
- Customer-focused mindset with strong professionalism.

Preferred Qualifications

- Experience with ERP, billing, or collections systems.
- Exposure to financial reporting and account reconciliation processes.
- Knowledge of commercial collections and dispute management.
- Experience supporting large enterprise customers.
- Intermediate Excel skills, including Pivot Tables and VLOOKUPs.

We offer

- Base salary between 25.000 & 26,000 mxn pesos per month
- Major Medical Expense Plan
- Life insurance
- Saving fund: 10% of your base salary
- Christmas bonus averaging 30 days' pay for every year
- Grocery & Restaurant vouchers

*If you are interested, please send your resume in English

📌 Accounts Receivable and Collections Specialist (México)
🏢 Confidential
📍 México