Automation Operations Centre – Implementation Manager
You will be joining the Automation Operations Centre within WPP's Enterprise Technology, Automation & AI department.
This is a pivotal time for us as we build a dedicated, in‐house team to deliver, manage, monitor and optimise our growing portfolio of automation solutions.
You will play a crucial role in solution delivery and day‐to‐day technology management of the Global Automation program, reporting to the AI & Automation Product Manager and AAI Team Lead.
You will lead a small crew of developers and testers to configure, adapt, extend and deliver existing automation products to new markets.
Responsibilities
Lead a small crew of developers and testers to configure, adapt, extend and implement automation products for specific market rollouts.
Act as the primary bridge between the global AOC and market‐based stakeholders to gather and document local requirements.
Maintain the project artefact chain, ensuring documentation – including briefs, PRDs, charters, architecture, specs and sprint plans – is accurate and current.
Track sprint and project timelines, ensuring deviations are understood and documented.
Provide clear and timely updates to stakeholders, managing expectations and highlighting potential risks to the Product Manager.
Translate local business needs into technical specifications for the development team while ensuring alignment with core product architecture.
Coordinate with testers to ensure local configurations meet global performance and security standards before launch.
Assist in maintaining and updating implementation runbooks and knowledge‐base articles based on local deployment experiences.




Follow established operational procedures, security policies and incident‐management protocols within the AOC framework.
Gather and report on implementation metrics to support continuous improvement of the integral rollout strategy.
Qualifications
3–4 years of experience in technical project coordination, implementation management or a related technical operations role.
Experience working within Agile frameworks (Scrum or Kanban) and a history of managing sprint‐based delivery.
Proven understanding of automation and AI concepts; experience with Power Platform or Dynamics 365 is a significant plus.
Familiarity with finance or HR back‐office systems and business processes is highly desirable.
Proficiency with project management and sprint tracking tools such as Jira, Wrike or MS Planner.
Excellent written and verbal communication skills, with the ability to navigate both business and technical discussions; advanced level English required.
Strong problem‐solving skills and a pragmatic approach to technical blockers and local implementation challenges.
High attention to detail in documentation and timeline management.
Comfortable working across cultures and time zones to support global expansion.
Proactive attitude, strong desire to learn new automation technologies and take ownership of implementation success.
Equal Opportunity
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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