Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

Summarized Purpose:
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Function:
Responds accurately and professionally to technical and medical information
inquiries received via phone, email, internet or mail in reference to
pharmaceutical or device products. Processes fulfillments and provides clinical
trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the
appropriate databases following organizational, client and regulatory
guidelines.
• Identifies, records and triages adverse events and product complaints




according to organizational, client and regulatory guidelines and provides
additional support (including follow up) as needed.
• Maintains knowledge of project and corporate policies and procedures
including client products, SOPs, protocols, GCPs, and all applicable regulatory
requirements.
• Works with internal and external client contacts to resolve inquiries. As
needed, researches medical literature and drafts responses for such inquiries.
• Provides administrative support as needed.

Education:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in life science field.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:
• Strong English skills in all fou

📌 Med Info Spec I (Ciudad de México)
🏢 Thermo Fisher Scientific
📍 Ciudad de México