Non-Complex Business CPS Manager

Who we are
American International Group, Inc. (AIG) is a leading integral insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business (Choose the relevant description)
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role




The Systems Analyst supports day-to-day operational systems by translating business needs into functional system solutions and ensuring applications run reliably and efficiently.

This role works closely with Operations and IT teams to gather requirements, document processes, coordinate system enhancements, execute testing, and resolve incidents. The position plays a key role in maintaining system stability while driving continuous improvements and automation initiatives that enhance productivity, service levels, and overall operational performance.

What You Need to Know
- Solid understanding of operational processes and how systems support day-to-day business activities
- Experience gathering and documenting functional requirements, process flows, and system specifications
- Familiarity with system enhancements, configurations, testing (UAT/SIT), and release support
- Ability to analyze operational data and identify improvement or automation opportunities
- Understanding of integrations between systems and data flows
- Experience coordinating with

📌 System Analyst (Ciudad de México)
🏢 AIG Insurance
📍 Ciudad de México