ResponsibilitiesManage end-to-end Order to Cash processes for complex B2B customer orders (domestic and export)Handle export operations with a focus on maritime logistics, including booking coordination and shipment follow-upEnsure accurate order entry, tracking, and invoicing activities in SAP (Sales and Distribution module)Monitor order fulfillment and proactively coordinate with logistics, warehouse, and shipping linesManage documentation requirements aligned with international trade standards and IncotermsResolve operational issues such as delays, discrepancies, and customer claimsProcess credit and debit notes related to customer transactionsMaintain proactive communication with integral customers in advanced EnglishDrive continuous improvement of KPIs (on-time delivery, service levels, order accuracy)RequirementsBachelor's degree in Business,



Supply Chain, Logistics, or related field+4 years of experience in Customer Service, Supply Chain, or Order Management (B2B environment)Strong experience in maritime export operations and international trade processesSolid knowledge of Incoterms and export/import documentationHands-on experience with SAP (Order to Cash / SD module)Advanced English proficiency (written and verbal communication with global stakeholders)Strong knowledge of MS Office tools, especially ExcelAbility to manage complex operations in a fast-paced environmentStrong communication and collaboration skills across cross-functional teams#J-*****-Ljbffr

📌 Senior Customer Service Specialist – Export & Maritime Logistics (Xico)
🏢 Jobtailor
📍 Xico