Join Our Team as a Senior Operations Manager

Our ecommerce company is seeking a Senior Operations Manager to lead and improve our operational systems, manage complex projects, and ensure consistent, high-quality execution across the business.

Responsibilities:

- Oversee Daily Operations: Ensure workflows are efficient, consistent, and aligned with the company objectives.
- Lead Projects: Manage cross-functional projects and initiatives, overseeing timelines, tasks, and teams.
- Issue Resolution: Quickly resolve high-priority issues, including internal escalations and external customer problems.
- Collaborative Efforts: Work closely with customer support, logistics, and product teams to streamline processes.
- Performance Monitoring: Track KPIs and operational performance; use data to recommend improvements.
- eCommerce Management: Support and manage the companys Shopify infrastructure and eCommerce performance.
- Vendor Relations:



Act as a key point of contact for vendor relations and third-party tool management.
- Purchase Support: Assist buyers and sellers in finalizing purchases, including documentation and resolving issues.
- Continuous Improvement: Drive continuous improvement across all operational processes.

Requirements:

- 2+ years of relevant operations and project management experience, ideally in eCommerce.
- Strong background in customer service operations and conflict resolution.
- Fluent English speaker with excellent communication skills.
- Proven success managing cross-functional teams and delivering on complex projects.
- Highly organized, resourceful, and solution-oriented.

We offer:

- Hybrid modality based on performance
- Law benefits and full payroll

Apply now and join this exciting project!

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📌 Operations Manager (Ciudad de México)
🏢 Kelly Services
📍 Ciudad de México