No Relocation Assistance OfferedJob Number #****** - Del.Miguel Hidalgo, Mexico City, MexicoWho We AreColgate-Palmolive Company is a general consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.
Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet.
Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals.
Together, let's build a brighter, healthier future for all.Collections AnalystLocation: Mexico CityRole SummaryAs a Collections Analyst reporting directly to the Jr.
Team Lead in Mexico City, you will safeguard company assets and nurture essential B2B relationships by strategically managing the entire collections lifecycle.
In this high-impact role, you will take ownership of complex commercial accounts, resolve high-stakes payment escalations, and protect organizational cash flow through meticulous financial reconciliation.
Joining our dynamic finance organization, you will collaborate cross-functionally with Sales and Customer Service teams to optimize Order-to-Cash processes and drive measurable business value across our US Export commercial business.ResponsibilitiesPortfolio & Account Management:Proactively manage the collections lifecycle for aging customer portfolios, negotiating enforceable promise-to-pay agreements and executing risk-mitigation actions when necessary.Financial Reconciliation:Execute sensitive reconciliation processes for US Export Business collections, deductions, and customer refunds to optimize cash flow and minimize financial liability.Cross-Functional Escalation:Partner closely with Sales and Customer Service teams to resolve critical collection bottlenecks, payment term escalations,



and commercial discrepancies.Risk Assessment & Compliance:Investigate high-risk changes in customer business status (such as bankruptcy filings or ownership transfers) while maintaining absolute adherence to internal policies and back-office operations.Customer Dispute Resolution:Serve as a strategic point of contact for complex customer inquiries, expertly de-escalating payment conflicts to protect brand loyalty and secure financial integrity.Required QualificationsBachelor's degree in Business Administration, Accounting, Finance, Economics, or a related field1+ years of professional experience in collections, accounting, finance, or a related commercial finance roleAdvanced proficiency in English (both written and verbal).
Preferred QualificationsFoundational understanding of Order-to-Cash (OTC) processes, customer payment applications, and general accounting principlesHands-on experience or working knowledge of SAP and Google Workspace toolsPrior experience in a CPG, FMCG, or Shared Services environmentStrong analytical capabilities to assess AR balances, identify discrepancy root causes, and execute effective collection strategiesExcellent negotiation, conflict-resolution, and cross-functional communication skillsOur Commitment to InclusionOur journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging.
We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.Equal Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities.
Please complete this request form should you require accommodation.
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📌 Cbs Credit To Cash Analyst (Xico)
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