Customer Support TechnicianAre you ready to develop the future of retail?
As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.VusionGroup is a fast-growing, fast-paced retail tech company.
We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.Job DescriptionWe build.
We create impact.As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:Remotely connecting with customers to identify root causes and resolving issuesDiagnose failures in the software operating system and in the databaseIdentify hardware or infrastructure problemsIdentify, solve, or escalate setting problems during a troubleshootingIdentify, solve, or escalate software or system problems during a troubleshootingInteract directly with clients via telephone and emailMaintenance and troubleshootingReport bugsSet up and install VPN connectionsQualificationsQualificationswe're looking for.Experience:1 - 2 years' experience in a Tier II customer facing technical support position.Skills:Knowledge in TCP / IP networksKnowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expertAny programming experience, Front end JavaScript is a plusFluent English requiredAzure Cloud Services Cloud Testing, Cloud-Windows Azure, PaaS,



Cloud Computing is a plusAbilities:Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner.Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual general team environment.Education:National Diploma in ITWe innovate.
We help communities thrive.VusionGroup has an international presence in 19 countries.
In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.The work is fast paced, challenging, and ambitious.
Here, you will feel valued for your contributions as we reinvent modern commerce—together.We feel supported.
You will too.VusionGroup is a place where people feel safe, happy, and respected.
We offer programs and benefits to support you in whatever comes next in your life, including:Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.Financial future: While retirement savings plans vary by country, we help you plan for your future.Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.Time off to volunteerand give back to your community.Career Growth:E-learning opportunities and workshops, and global mobility potentialCommute benefits: up to $100/month per employee for commuting expenses.Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.Additional InformationAll your information will be kept confidential according to EEO guidelines.

📌 Customer Support Technician (Xico)
🏢 Vusion
📍 Xico