Job Summary
Provide analytical and tactical support for assigned RMS team to ensure hotel satisfaction and effective revenue management service. Manage and execute a variety of specific revenue management related projects and processes to support targeted revenue growth for hotels serviced by the Revenue Management Services department. Act as hotel support coverage in the absence of the Regional Revenue Manager(s) as needed.
Essential Duties and Responsibilities
- Perform data analysis and strategic support for key assets contracted under the Revenue Management for Hire (RMH) service model.
- Assist assigned team in hotel Revenue Management calls as needed.
- Maintain database of information to assist in identifying trends for the purpose of improving hotel performance.
- Create ad-hoc reports as needed for hotel support; act as a backup for running daily, weekly and monthly reports.
- Assist assigned team with tactical revenue management duties.
- Create recap template for assigned team on a rotating basis.
- Work with Revenue Managers on assigned teams to provide administrative support as needed.
- REQUIRED QUALIFICATIONS
Education – Degree in Business, Hospitality Management, Marketing or similar preferred or equivalent combination of education and work-related experience.
Experience –Typically 3-5 years hotel revenue management, reservations or operations experience.
Technical Skills and Knowledge –
- Demonstrated strong PC skills including software packages (i.e. Access, SQL, Excel, Word, Power Point, E-mail, Adobe etc.) as well as web-based applications.
- Demonstrated math skills for the purpose of checking figures for accuracy.
- Demonstrated effective oral and written communication skills, and the ability to draft and compile documents for the purpose of conveying information to internal and external customers, or providing information via written reports or correspondence.
- Demonstrated ability to analyze database info