JOB DUCK IS HIRING A BILINGUAL CLIENT INTAKE ASSOCIATE
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential.
We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years!
Role Overview
At Job Duck, we are looking for a compassionate and confident Bilingual Client Intake Associate to serve as the first point of contact for individuals seeking legal assistance.
In this role, you will speak with people during emotionally sensitive moments, offering reassurance while carefully gathering essential information about their situation.
Your ability to listen attentively, communicate clearly, and document details accurately will directly influence how quickly and effectively potential clients receive legal support.
This position is adecuado for someone who thrives in a fast paced environment, enjoys meaningful client interactions, and takes pride in being both empathetic and precise.
Your work will play a critical role in protecting attorney time while delivering an exceptional client experience.
Schedule
Monday to Friday from 8:30 AM to 5:30 PM CST (USA)
Your Responsibilities Will Include but Are Not Limited To:
Maintaining calm, empathy, and professionalism during emotional conversations
Supporting approved prospects through electronic intake and onboarding steps
Screening and qualifying potential cases based on intake guidelines
Answering inbound phone calls, web inquiries, and text messages promptly
Ensuring all records are complete, accurate, and properly documented




Scheduling qualified leads for free case reviews with legal staff
Entering and maintaining client information within the CRM system
Completing intake forms accurately and thoroughly
Gathering and documenting detailed information related to accidents or injuries
What We're Looking For:
At least one to two years of Personal injury or legal intake experience is a strong plus
Full time remote position aligned with Central Standard Time CST
Fully bilingual fluency in English and Spanish is required
High volume intake environment handling calls, web submissions, and text messages
Ability to manage confidential and emotionally sensitive information with professionalism
Empathetic and compassionate communicator
Warm, welcoming, and professional phone presence
Strong active listening abilities
High emotional intelligence and self control
Detail oriented with excellent documentation habits
Ability to build trust quickly with distressed callers
Confident spoken communication in English and Spanish
Organized and process driven mindset
Tech savvy and comfortable learning new systems
Client focused approach with strong conversion awareness
Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
Quiet, distraction-free remote work environment
What's In It for You?
Monthly compensation starting from **** USD to **** USD
Paid time off.
Referral and annual bonuses.
Parental leave.
Opportunities for professional development and training
Dedicated support from our team.
A chance to work with clients who share our values.
Ready to dive in?
Apply now and make sure to follow all the instructions!
DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.
Ensure you have all the required documentation ready to streamline your application process.
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📌 Bilingual Client Intake Associate (Monterrey)
🏢 Job Duck
📍 Monterrey