Service Advisor - Operational Professional 2 JOB DESCRIPTION Ensure external customer service, exceeding customer expectations and providing greater business opportunities in services to ensure site profitability.Acquire: In the learning phase to be able to apply the competence in work situations.Is able to apply the competence in work situations with help.Apply: Is able to apply the competence in work situations independently without help.Guide: Is able to apply the competence in work situations in extraordinary or complex conditions as well as to orient and guide other people.Transform: Is considered an expert and is able to drive the development of new concepts and methods.Innovate: Is considered an authority in the field, both internally and externally.RESPONSIBILITIES Ensure follow-up to the workshop process.Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.Ensure service closure.Ensure constant improvement proposals in the service.TASKS Book appointments to service units.Receive the customer and create the WO,



book appointments and provide quotes.Register all units in MPP.Follow up on TRRs.Create all transactions with quality.Inform the customer about pending and additional work.Inform the customer about availability to service their unit.Inform the workshop about customer needs and vice versa.Constantly inform the customer about the status of their unit in the workshop.Reschedule rework on the unit when necessary.Request customer approval to proceed with workshop repairs and follow up on service.Notify the customer that the unit is ready.Create and verify the necessary work order documentation to generate the invoice.Send invoice to the customer.Verify payment.
* Explain work performed to the customer at the time of delivery.Inform the customer about upcoming preventive or corrective maintenance.Keep a record of pending quotes with customers.Follow up on repairs performed by the workshop with the customer.Analysis of service indicators.Guide.Propose action plans to improve them.Implement and follow up on improvement plans.EDUCATION High school, Associate degree and/or Bachelor's degree completedJOB PROFILE 1 to 2 years in customer service, reception, or administrative roles in workshops or service centers.Basic knowledge of vehicles and automotive services.
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📌 Service Advisor - Operational Professional 2 (Jalisco)
🏢 Scania Nederland
📍 Jalisco