Industry/SectorNot ApplicableSpecialismManaged ServicesManagement LevelManagerJob Description & SummaryThe OpportunityJoin our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions.You'll work at the heart of general teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration.We'll help you grow your skills so you can go further.With hands‐on learning, cutting‐edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.As an HCP Engagement Specialist - Team Lead - Manager, you will play a pivotal role in guiding our clients within the health services sector through complex risk and compliance challenges.Within our Advisory practice, you will leverage your expertise to deliver tailored solutions that address the unique needs of our clients, enhancing their operational efficiency and compliance standards.This role is client‐facing, allowing you to build and maintain meaningful relationships with key stakeholders, driving impactful outcomes.As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff.You are accountable for confirming project success and maintaining standards.Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality.You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations.With your growing knowledge of how business works,



you play an important role in identifying opportunities that contribute to the success of our Firm.You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.You embrace technology and innovation to enhance your delivery and encourage others to do the same.In this role at PwC Acceleration Center Mexico, you will have the opportunity to collaborate with a diverse team of professionals, fostering a culture of continuous improvement and innovation.Your contributions will be instrumental in shaping the future of our clients' businesses and the health services industry as a whole.ResponsibilitiesManaging team member assignments, operational metrics, and service level agreements while providing guidance and oversightConfirming compliance with regulatory and company standards while driving operational excellenceSupporting the effective coordination of all engagement across any of the assigned functional teams, including HCP Onboarding, Engagement Ambassadorship, Contracting,



Invoicing and Payments and Transparency ReportingGuiding teams in the strategic planning of engagementsUtilizing skills in contractual risk monitoring and mitigation to enhance client engagementsBuilding and maintaining relationships with clients to address compliance challengesDeveloping and overseeing the implementation of data security protocols to protect sensitive informationConfirming data integrity and security within compliance frameworksIdentifying opportunities for optimizing processes and improving client outcomesWhat You Must HaveAt least a Bachelor's degreeAt least 5 years of experience in HCP engagement operations, compliance, or pharmaceutical industry supportPrior experience managing a team or leading operational processesUnderstanding of HCP compliance requirements (FMV, Sunshine Act, etc.)Oral and written proficiency in English requiredWhat Sets You ApartPreference for a Bachelor's degree in at least one of the following fields of study: Life Sciences, Business, or related fieldFamiliarity with systems used across the HCP lifecycle (e.g., onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)Demonstrated ability to drive continuous improvement, implement controls, and deliver against SLAs in high-volume environmentsData‐driven mindset with comfort presenting metrics and insights to leadershipDemonstrating expertise in contractual risk mitigation and monitoringExcelling in contract review and writing for healthcare clientsUtilizing data security practices in health services environmentsLeading teams with a focus on coaching and trainingManaging client support within advisory and managed servicesApplying discretion and business ethics in client interactionsEmbracing intellectual curiosity and teamwork in project executionTravel RequirementsUp to 20%#J-*****-Ljbffr

📌 Hcp Engagement Specialist - Team Lead - Manager (Monterrey)
🏢 Pwc
📍 Monterrey