Job SummaryAre you ready to take your customer service and commercial skills to the next level?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, delivering sustainable innovations that elevate everyday products.Where You'll Make a DifferenceManage end‐to‐end order management process, from order entry to delivery.Process and maintain customer orders in SAP (order entry, invoicing, credits, returns).
Handle purchase orders, credit/debit notes and customer requests.Maintain communication with customers, including US stakeholders (written communication).
Partner with internal teams (Supply Chain, Logistics, Finance) to ensure timely delivery.Monitor order status and proactively resolve issues.Use Salesforce and reporting tools to manage customer interactions and track cases.Ensure high levels of customer satisfaction through proactive follow‐up and issue resolution.What Makes You the Right FitBachelor's degree in Business, International Trade or related field.2–3 years of experience in Customer Service / Order Management.Experience with SAP (order entry, invoicing, credits/debits).
Knowledge of Salesforce or CRM systems.Intermediate to advanced Excel skills.English B2+ (written and spoken).




Strong communication skills with international stakeholders.Ability to manage multiple priorities in a fast‐paced environment.How Would You Stand Out?
Experience in food ingredients, chemical or pharmaceutical industry.Knowledge of order‐to‐cash or supply chain processes.Strong problem‐solving and customer‐oriented mindset.Why Choose Us?
Hybrid working model.Exposure to integral operations and international clients.Continuous learning and development opportunities.Collaborative and inclusive work environment.Participation in process improvement initiatives.Competitive compensation package.We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status.We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of religion, gender identity & expression, sexual orientation, or disability.Visit IFF.Com/careers/workplace-diversity-and-inclusion to learn more.We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.
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📌 Customer Service Representative – Food Ingredients (Xico)
🏢 Danisco Mexicana, S.A. de
📍 Xico