Position OverviewThe Human Resources Representative provides support to employees, managers and Human Resources Business Partners with the daily operations of the Human Resources department.This position is responsible for HRIS system updates, maintaining accurate employee records, providing timely assistance to employees' inquiries, supporting health and safety inquiries, and administering benefits and RSP.You will be the first point of contact for our people, and you will have an opportunity to administer a wide variety of HR processes and support activities.This position reports into the Senior Manager, Human Resources.Key Job ResponsibilitiesHuman Resources AdministrationAnswer questions regarding company's policies and procedures.Maintain employee records in the Human Resources Information system (HRIS).
Responsible for managing HR mailbox and providing timely responses.Escalates HR issues using judgment to assess risk and sensitivity level.Draft various HR Letters.Assist with onboarding process for team members.Assists with off-boarding procedures.Process and file HR mail.Information Management and ReportingMaintain digital and electronic employee records.Run and prepare reports from HRIS.Prepare ad hoc reporting for HR team.Ensure up to date and thorough documentation.Submit workflows in HRIS and ensure approval process is followed.Benefits AdministrationManage Health Group Insurance and Retirement Savings Plan enrolment and updates.Maintain Group Benefits and RSP system.Answer inquiries regarding coverage and eligibility solve and elevate issues related to benefits and RRSP.Upload RSP contributions to vendor's portal.Process monthly benefits and RSP remittances, reconciliations,



invoices and billing.Participate in benefits maintenance and system improvement projects.Other responsibilitiesAssist with updates to the company policies, and FAQ documents.Create and update departmental SOPs.Manage background check process for employees.Manage the Reliability certification process and act as Alternate Company Security Officer.Assist with the administration of Worker's Compensation claims and disability claims.Provide support with and participate in HR improvement projects.Liaise with HR vendors.Performs general office support functions, as needed.Job QualificationsBachelors Degree in Human Resources or Business Management, other analytical discipline or equivalent experience2+ years' experience in administrative and customer serviceCritical thinker, active listener and effective time managerOrganized, detail-oriented and able to prioritize multiple tasks and deadlinesExcellent professional written and verbal communications skillsDemonstrated ability to exercise judgment and discretion in handling confidential information and situationsAbility work in a fast paced environment and balance multiple projects and deadlinesProficient in Microsoft Office applications, especially Excel, Word and PowerPointCompetency GroupDeliver World Class ServiceHospitalityOwnershipDo The Right ThingDemonstrates Self-AwarenessDrive ResultsEnsures AccountabilitySee The Big PictureDecision QualityManages ComplexityValue PeopleCollaboratesAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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📌 Human Resources Representative (Xico)
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📍 Xico