C.R. England is hiring for a Road Service Agent (RSA) to assist with Road Service Operations and support fleets assigned to their watch.This position requires regularly updating the department leaders and operations groups, providing well educated decisions on very particular cases and being the point contact between RS Department and Operations.The person in this role interats with C.R. England Operations Group, Service Providers, Drivers, Vendors, RS management team, HR department in Mexico among others.ActivitiesOversee mechanical breakdownsMaking outbound and taking inbound phone callsCoordinate and schedule service,



providing our drivers with an accurate start and completionEnsure that our CRE drivers are given the support that is needed dailyStrong customer service skillsAbilitiesAbility to resolve conflict in a professional mannerProviding resolutions to problems in a time-effective mannerAttention to detailAbility to adaptProblem-solvingRequirementsEnglish proficiency advanced to nativeLocation: QuerétaroProficiency in Microsoft OfficeAbility to manage multiple operating systemsAbility with software systemsCall Center experienceMechanical experienceBenefitsMexican Law BenefitsSalary: 14,500 MXN a month before taxes.Food coupons $600 MXNMayor Medical InsurancePunctuality bonusSavings fundsProductivity Bonus in USD#J-*****-Ljbffr

📌 Road Service Agent (Day Shift) (Santiago de Querétaro)
🏢 Pickle Roofing Solutions
📍 Santiago de Querétaro