Sandoz continues to go through an exciting and transformative period as a general leader and pioneering provider of sustainable Biosimilar and Generic medicines.As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.Join us, the future is ours to shape!
**Position Location**:This position will be located at the Mexico City, MX site.Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% oftheir monthly workday remotely.This role will not have the ability to be located remotely.Preference**Major Accountabilities / Your Key Responsibilities**:Your responsibilities include, but not limited to:- Serve as the primary contact for regional business teams on technology issues.
- Coordinate with global support teams to resolve incidents across SAP, Workday, HR systems, Medical platforms, and EDI.
- Manage escalations and ensure timely resolution with clear communication to stakeholders.
- Support SAP Order-to-Cash processes and ensure seamless EDI integration with customers.
- Act as the link between global support and business for all EDI-related matters in the O2C process.
- Drive SAP and Workday business initiatives in collaboration with global product teams.
- Support SMART MI US automation and optimization needs, identifying opportunities for process improvement.
- Enable HR Business Services through technical enhancements and system stability.
- Provide technical support for financial reporting processes and tools.
- Partner with Medical & Patient Services teams to ensure platforms are scalable, compliant, and future-ready.
- Support digital initiatives that enhance patient engagement and service delivery.
- Coordinate regional input for global system changes, upgrades,



and releases.
- Ensure proper testing, validation, and communication of changes to business users.
- Maintain technical documentation, integration flows, and support procedures.
- Contribute to knowledge bases and user training for supported platforms.
**Key Performance Indicators**:- Technical Coordination & Issue Management- Platform & Integration Oversight- Business Services & Automation- Patient Services Enablement- Change & Release Management- Documentation & Knowledge Sharing**Key Capabilities Required**:- SAP Order-to-Cash Expertise- Workday Functional Knowledge- EDI Integration & Troubleshooting- Automation & Optimization Tools- Application Support & Incident Management- Financial Reporting Systems**Job Dimensions**:**Number of associates**:Need to work with both regional and global stakeholders and colleagues in region/country organizations**Impact on the organization (low / moderate / high)**:ModerateWhat you'll bring to the role:- Strong technical expertise in **SAP (Order-to-Cash)**, **Workday**, and **EDI integrations**:- Proven ability to **coordinate with global support teams**and manage escalations- Solid understanding of **HR, Medical, and Commercial business processes**:- Experience in **automation and optimization initiatives**(e.g.,



SMART MI US)- Familiarity with **financial reporting systems**and data flows- Excellent **problem-solving and troubleshooting**skills- Strong **communication and stakeholder management**capabilities- Ability to document and share knowledge effectively across teams**Required Qualifications**:**Education & Experience (required)**:- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
- Strong hands-on experience with SAP (especially Order-to-Cash), Workday, and EDI platforms.
- Familiarity with HR systems, automation tools, and financial reporting technologies.
- Experience working in a global support model and managing cross-functional escalations.
**Preferred Requirements**:- Technical Troubleshooting & Root Cause Analysis- SAP, Workday & EDI Integration Expertise- Automation & Process Optimization- Stakeholder Communication & Coordination- Business Process Understanding- Change Management & Documentation Discipline**Travel Requirements**:(Up to 25%)- Ability to work independently from a home office when necessary for business purposes.Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry.Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in **** and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.Join us!
**Sandoz EEO Statement**:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected v

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