**Who we are**At Twilio, we're shaping the future of communications, all from the comfort of our homes.We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a general impact each day.As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.Your career at Twilio is in your hands.
**See yourself at Twilio**Join the team as Twilio's next **Billing Operations Analyst.
****About the job**Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic.They also have:- Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach.
- You should be someone who is a champion of streamlining processes and sees projects through to completion.
- We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.
**Responsibilities**:You'll be:- Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio's internal billing system and Financial ERP system.
- Participating in external and internal audits, as requested.
**Qualifications**Twilio values diverse experiences from all kinds of industries,



and we encourage everyone who meets the required qualifications to apply.If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.We are always looking for people who will bring something new to the table!
**Required**:- 1-3 years experience in an Operations role.
- Strong experience in the area of Billings / Revenue / Order to Cash.
- Demonstrated problem-solving, strong interpersonal and communication skills.
- Solid experience working with large volume transactions with strong attention to detail.
- Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
- Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
- E-invoicing experience for Mexico.
- Excellent written and verbal communication skills in English.
- Periodic weekend work will also be required for this role.
**Desired**:- Experience working with Oracle, and Salesforce is advantageous, although not essential.
- Proficient in Portuguese.
**Location**This role will be remote, and based in Mexico City, Mexico.
**Travel**We prioritize connection and opportunities to build relationships with our customers and each other.For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
**What We Offer**There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.Offerings vary by location.
**Twilio thinks big.Do you?
**We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.That's why we seek out colleagues who embody our values — something we call Twilio Magic.Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

📌 Billing Operations Analyst (Xico)
🏢 Twilio
📍 Xico