**Position**: Customer Support Associate II**Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.




**What You'll Need**- Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience- 1-3 years of customer service experience- Intermediate knowledge of Microsoft Excel- Ability to communicate fluently in English**What's In It For You?
**At Arrow, we recognize that financial rewards and great benefits are important aspects of an adecuado job.That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus- 40% vacation premium- 12 vacation days plus 2 floating days, sick days and holidays- Vision and Dental Assistance- Life Insurance- Healthcare Insurance- 10% Food/Pantry Vouchers- Restaurant Vouchers- 13% Savings Fund- Growth Opportunities, and more!
**Annual Hiring Range/Hourly Rate**:$18,****** - $23,****** MXN MonthlyLI-CS1LI-Hybrid**Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)**Time Type**: Full time**Job Category**: Business Support

📌 Customer Support Associate Ii (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque