**We help the world run better**At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Expectations and Tasks**As **Operations specialist** you are responsible for:- Driving the programs and initiatives to improve the KPI/SLA's- Driving and delivering team's established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
- Working towards automating various day to day operational tasks- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA- Process improvement on the daily operational activities- Able to coordinate and orchestrate the work between the teams.
- Handling OnCall duty- Vendor Management- Reporting & Analytics Capabilities**Preferred Skills**- 10+ year work experience in Infrastructure- 5+ years' experience in service delivery in global teams- Experience in driving improvement initiatives- Understanding and working experience in SLA/KPI's- Familiar with ITIL concepts of Service Management,



Change Management and Root Cause Analysis- Understanding of hyperscalers concepts- De-escalation experience on IT incidents and requests- Driving the large programs and initiatives to achieve the strategic goals.
**Good to have**- ITIL Certification- PMP Certification- Executive reporting experience- Able to communicate successfully at different levels of the organization**About the Team**- Current team size of 45 people- Integral team spread across India, Germany and Mexico- Diverse and different level of expertise in the team- Combination of Technical and Operational delivery experts**Bring out your best****We win with inclusion**SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: ****** | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

📌 Cloud Operation Specialist (San Pedro Garza García)
🏢 SAP..
📍 San Pedro Garza García