The Credit Maintenance Specialist is an entry level position responsible for capturing and recording data related to credit exposure, obligors and facilities in relevant credit systems in coordination with the Operations - Services team.The overall objective of this role is to maintain data quality in credit systems, monitor credit exposure and adhere to overall credit policies.
**Responsibilities**:- Assist in training lower level specialists- Assist with servicing a variety of products and services- Resolve basic to moderately complex problems based on practice and precedence- Recommend new options to enhance productivity in accordance with guidelines- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- 2-4 years of relevant experience- Basic knowledge of the organization- Working knowledge of the activities, policies, procedures, and concepts of the work area- Ability to work unsupervised and adjust priorities quickly as circumstances dictate**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.




**PARA LA POSICIÓN REQUERIMOS**:- Bachillerato concluido- ** Conocimiento integral del proceso de Quejas**:- Habilidades analíticas y conocimiento matemático demostrables- Dominio de Microsoft Office- Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa- Excelente actitud- Excelente ortografía- EXCEL (básico-intermedio)- Capacidad de análisis.
- Responsable y comprometido con la ejecución de su trabajo- Experiência deseable: Conocimiento de sistemas One Complaint / ADMWIN**EL OBJETIVO DE LA POSICIÓN ES**:- Recibe, atiende y resuelve quejas de clientes de manera optimizado y efectiva.
- Es un puesto de nível inicial a cargo de dictaminar las quejas por temas por ejemplo de Cobranza, Buro de Crédito, Créditos personales y de nómina- Registrar datos relacionados con la exposición de crédito, deudores y establecimientos en sistemas de crédito.
- Mantener y dar atención oportuna a las quejas de los clientes sobre diversos y variados productos que ofrece el Banco y cumplir las políticas de crédito generales.
**LA MODALIDAD Y HORARIO DE LA POSICIÓN ES**:- EDIFICIO REVOLUCIÓN ****- ** HIBRIDA**(3 en oficina, 2 en casa)- Lunes a viernes- 8 a 17 h**Job Family Group**:Operations - Services- **Job Family**:Credit Maintenance- **Time Type**:Full time-- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Analista De Dictamen De Quejas / (Xico)
🏢 Citi
📍 Xico