At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, general workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.We champion you, because when you succeed, we do too.We enable your best to power our future.As a Bilingual Call Center Customer Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement.You'll be the face of Nielsen, interacting with and supporting our valued panel families.This role will require a combination of in office and remote work.The majority of the time, you will be required to work in Office.
**Benefits**:**Eligible for Benefits from day 1, exceeding those mandated by law, which include**:9% in grocery vouchersFinancial support for internet connectivity expenses for teleworking13% savings fundMajor Medical Expenses coverage (spouse and children under 25 years)Life insurance50% vacation bonus30-day Christmas bonus (Aguinaldo)15 paid HolidaysFlexible hours (hybrid role): Choose the schedule that best suits your life!
We offer a variety of shift options to meet diverse needs,



all while working from our modern office and from home.
"**Responsibilities**:- Cultivate and maintain strong relationships with Nielsen panel families.
- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
- Collect accurate device information and ensure data collection integrity.
- Exceed performance goals related to sample quality and customer satisfaction.
**What You'll Bring**:- Fluency in both English and Spanish (written and verbal) required.
- Excellent communication, negotiation, and customer service skills.
- Prior sales experience is a significant plus.
- Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
- Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
- High school diploma or equivalent work experience.
**What We Offer**:- Competitive Base Salary- Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.
- Flexible Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office.Exact shift details will be discussed during the interview process.

📌 Bilingual Sr. Customer Experience Specialist (San Pedro Tlaquepaque)
🏢 Nielsen
📍 San Pedro Tlaquepaque