Description:As a **Unit Manager**, you will be responsible for leading and developing a team of Customer Service Representatives (CSRs) to ensure top-tier service and performance.You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction.This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.
**Requirements**:**Responsibilities**:- Recruit, train, and manage a team of CSRs- Monitor performance and provide coaching to drive success- Ensure high-quality customer interactions and problem resolution- Develop strategies to improve team productivity and efficiency- Communicate effectively with team members and leadership- Conduct team meetings, presentations,



and performance reviews- Address challenges proactively and foster a positive work environment- Adapt to schedule changes based on business demands**Requirements**:- ** 2-3 years of call center leadership experience**:- Proven ability to **build, lead, and motivate a team**:- Strong **analytical and problem-solving skills**:- Basic knowledge of **computers** (OS, browsers, routers, modems, etc.)- Excellent **communication and time management skills****Job Details**:- ** Salary**: $25,000 MXN per month (before taxes)- ** Schedule**: 48 hours per week- ** Benefits**: Law benefits

📌 Unit Manager (Monterrey)
🏢 Sequium Asset Solutions
📍 Monterrey