**What you will do**:- Oversee customer service operations, ensuring high-quality service delivery to clients.
- Coordinate between customers, technical support, and sales teams to resolve issues and manage expectations.
- Monitor the status of customer complaints and ensure timely resolutions.
- Mentor and coach customer service representatives to enhance their performance and skills.
- Analyze and report on customer service metrics to identify areas for improvement.
- Manage backorder processes, ensuring effective communication with internal and external stakeholders.
**What we look for**:- Minimum of 3 years of experience in customer service management.
- Strong communication and leadership skills.
- Ability to handle pressure and manage multiple tasks simultaneously.
- Proficiency in Salesforce, SAP, and Microsoft Office.
- Strong analytical and problem-solving abilities.
**What we offer**:- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement.
- Supportive and dynamic team environment.

📌 Controls Customer Service Supervisor (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García