Company:- Safran Cabin- Job field:Customer services and support- Location:Santa Maria, California, United States- Contract type:Permanent- Contract duration:Full-time- Required degree:High School Diploma/GED Equivalent- Required experience:More than 5 years- Professional status:Employees / Staff- Spoken language(s):- English Fluent- Salary range:$40,270 - $68,150 USD- # ***********PUBLISHED **********- Job Description- Support and review customer escalations for claims, invoice disputes, and overdue accounts until resolved- Resolve Returned Merchandise Authorizations, customer claims and invoice disputes- Attend CRM Front Desk requests- Ensure Customer Purchase Orders are processed accurately and entered within a timely manner using the company ERP system (M3)- Address pricing requests (RFQ) for routine and non-existent items, with various departments (Industrialization, Finance, Process Engineering, etc.) using historical data, catalogs, and a price calculator- Utilize the M3 (ERP) system to respond to customer inquiries and update Customer Pos- Participate in daily Customer PO updates with the aftermarket team (i.e., BOARD Reviews)- Collaborate with operations and supply chain to expedite orders- Assist in customer escalation with the Aftermarket Manager- Partner closely with the Integrated Project Team (IPT)- Back-up to invoicing activities, to ensure this is done timely post-shipment, ensuring tracking numbers are received- Back-up support for Pull & Ship Orders between Stockroom, QA, and Operations- Review and set up new customers- Collaborate with operations and supply chain to expedite orders- Participate in daily Customer PO updates and update priorities- Training other Customer Support Representatives, as needed- Other duties,



as assigned- Job RequirementsEducation: High school diploma required; Bachelor's degree preferred.Experience: Minimum of 6 years of data entry and customer service experience, preferably in a manufacturing supply chain environment.Able to accurately handle complex tasks and meet tight deadlines.Ability to manage difficult customer interactions and finding effective solutions.Works well under pressure, collaborating with various teams to meet customer needs and improve service.Efficiently manages multiple tasks while maintaining high quality service.Identifies problems and negotiate solutions that satisfy both customers and the company.Proactively suggests process improvements for greater efficiency and better customer experience.
- But what else?
(advantages, specific features, etc.)- Company InformationSafran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets.Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.Safran has a integral presence, with 100,000 employees and sales of 27.3 billion euros in ****, and holds, alone or in partnership, world or regional leadership positions in its core markets.Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies ****" ranking.Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.
- Locate your future workplace**** Airpark Drive CA *****Santa MariaCalifornia UNITED STATES

📌 Aftermarket Customer Support Representative, Level 3 M-F (Oaxaca de Juárez)
🏢 Safran
📍 Oaxaca de Juárez