DESCRIPTIONThe goal of Amazon's Global Delivery Strategy Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.In this role you will be primarily responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, such as: Payments, Losses, On Road Hours, Background Check Monitoring, Driver Experience, Daily Tracking and Safety/Security Investigation Track, always assuring all teams (internal and external) are aligned with standard procedures and requirements always focusing in customer experience.Responsibilities include (but are not limited to):- Ensure to remain customer obsessed.
- Operative discipline monitoring key processes at daily, weekly or monthly cadence.
- Tracking of goals and tasks to guarantee the overall success of the channel.
- Diving Deep capability to determine first level root causes.




- Ability to manage and populate performance reports and dashboards for key metrics.Key job responsibilitiesEnsure to remain customer obsessed.
- Operative discipline monitoring key processes at daily, weekly or monthly cadence.
- Tracking of goals and tasks to guarantee the overall success of the channel.
- Diving Deep capability to determine first level root causes.
- Ability to manage and populate performance reports and dashboards for key metrics.BASIC QUALIFICATIONS- 2+ years of program or project management experienceBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceWork a adaptable schedule/shift/work area, including weekends, nights, and/or holidays2+ years of experience in similar rolesEnglish AdvancedSpanish FluentPREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement document

📌 Channel Operations Manager, Hub Delivery (Xico)
🏢 Amazon
📍 Xico