Squad Manager – Loyalty (Digital Transformation)At IT-Seekers we are looking for talent to join our Engineering team as a Squad Manager – Loyalty (Digital Transformation), participating in the execution of loyalty transformation program, ensuring delivery across business, technology, and data in a highly complex environment.This role translates the transformation vision into reality, orchestrating execution while managing dependencies, risks, and trade-offs.Purpose of the positionHead of Loyalty Ecosystem defines the target state, capabilities, architecture, and strategic priorities.The Squad Manager is responsible for executing that roadmap end-to-end.Does not define strategy or transformation vision.Does not own RFP design or structural decisions.Owns execution, sequencing, and delivery of the program.Key ResponsibilitiesExecution & DeliveryLead execution of the Loyalty transformation roadmap.Translate capabilities into actionable initiatives and delivery plans.Define sequencing and manage the critical path of the program.Program OrchestrationOrchestrate cross‐functional workstreams (Technology, Commercial, Finance, Operations).
Ensure coordinated delivery across business, IT, and data teams.Drive structured execution across pods and initiatives.Dependency, Risk & Mitigation ManagementIdentify and manage cross‐functional dependencies.Lead risk identification, analysis,



and mitigation planning.Anticipate execution constraints and ensure timely resolution.Own execution viability of the program.Governance & Decision SupportDrive program governance and support executive decision‐making.Escalate blockers and trade‐offs impacting delivery.Ensure alignment between execution and strategic intent.Technology & Execution AlignmentEnsure alignment between business roadmap and technology/data constraints.Work closely with IT to guarantee scalable and coherent implementation.Surface implications for key initiatives (e.G., LMS, data, integrations).
Stakeholder ManagementAlign senior stakeholders across the organization.Act as the main execution counterpart to the Head of Loyalty Ecosystem.Ensure visibility of progress, risks, and outcomes.Performance & ImpactTrack KPIs and ensure delivery of business impact (revenue, CX, efficiency).
Ensure measurable outcomes from transformation initiatives.RequirementsSoftware Engineering, Systems Engineering or related field (Graduated).4–10+ years in Strategy, Consulting, or Program Management.Experience in Digital Transformation or Loyalty programs.Proven ability to manage complex, cross‐functional execution.Solid experience with Stakeholder Management.Strong verbal communication in English (C1).
Soft SkillsCustomer ServiceCommunicationLeadershipOrganization and TeamworkAdaptabilityBenefitsLegal and additional benefits.15 days of Christmas bonus.25% vacation bonus.Savings fund.Major medical insurance.Place for work: Reforma, CDMX.
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📌 Squad Manager (Digital Transformation) (Temporary Project)
🏢 It-Seekers
📍 Xico