Resumen:The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization.
**Responsabilidades**:- Develop and maintain accurate documentation of department processes.
- Research, reconcile and resolve customer issues in a timely manner.
- Act as "SME" Subject Matter Expert on various Systems including JDE, SFDC, inContact, CPQ.
- Process sales orders from customer purchase orders or through finalizing salesforces opportunities.
- Perform customer support function in at least one area of expertise.
- Ability to provide World Class Customer Engagements- Comfortable interacting with Sr.Management, Branch Operations, Manufacturing and Accounting- Ability to adapt and work well under pressure in a fast-paced environment- Track orders to completion- Provide consolidated billing and supporting documentation to customers- Provide written correspondence to internal and external Customers in a professional manner- Ability to work with Sales to engage with customers proactively- Ability to be cross-trained back-up for teammates- Run respective customer reports- Coordinate import process for orders being shipped and invoiced out of Mexico,



work together with Logistic partners and finance department for completion of import process and invoice to customers.
- Serve as a key point of contact and liaison for Stryten customersRequerimientos:Education, Experience, Certifications:- College/University graduate or equivalent education and progressive call center experience preferred- Experience with import process- Bilingual (Spanish/English)Competencies, Skills, Knowledge:- Ability to self -manage.
- Proficiency in all of the basic customer support skills.
- Excellent oral and written communication skills.
- Excellent Interpersonal skills to work well with co-workers and other departments.
- Ability to deal with difficult situations and maintain a positive attitude.
- Must be detail oriented.
- Excellent computer skills including working knowledge of MS Office, SFDC, inContact & JDE.
- Dependable, reliable, and punctual- Ability to perform customer support functionsOTHER CATEGORIES AS REQUIRED:Basic Skills:- Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up, Credit Card Processing, Inventory Look Up, BOM Look Up, Customer Ledger Inquiry, Returns, Freight quotes and ESG.Area of Expertise May Include:- OEM / National Accounts Support, and Recycling.

📌 Customer Care Representative (Santiago de Querétaro)
🏢 Motrex
📍 Santiago de Querétaro