Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, integral workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
The Bilingual Contact Center Specialist is a Hybrid position responsible for consistently achieving quality customer service, resolution, and metrics. You'll utilize proven customer care techniques to engage pre-determined households and help to participate in Nielsen ratings across our various panels. This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations.
This role is a Hybrid position with a requirement to work in the office (3 days) and has flexibility for working from home (2 days).
Job Responsibilities & Home Office Requirements:
• Consult households for Nielsen ratings panels via phone




• Conduct interviews, gather data, and schedule installations
• Meet performance targets and quality standards
• Resolve objections and build rapport with households
Qualifications
High school diploma or equivalent work experience.
Fluency in English and Spanish (written and spoken) is essential.
Additional Information
Benefits
:
Base Monthly Salary ***** MXN
Hybrid position
Workplace Computer Equipment
IMSS (Mexican Social Security Institute)
30 days of bonus
12 days of vacation after the first year
Life Insurance
Major Medical Expense Insurance
9% Food Stamps
13% Savings Fund
50% Vacation Bonus
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a
nielsen.com
domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @
nielsen.com
address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

📌 Contact Center Specialist (Guadalajara)
🏢 The Nielsen
📍 Guadalajara