The Role You'll Play
You'll take the lead in shaping the future of our CRM platform, Zendesk, ensuring it evolves in lockstep with our customer experience goals. Acting as a bridge between CX, business stakeholders, and technical teams, you'll bring new workflows to life, streamline operations, and uncover what's next.
Own the end-to-end strategy and execution of our Zendesk platform, from daily configuration to long-term product vision.
Translate feedback into features that improve efficiency for agents and elevate the customer journey.
Partner with cross-functional teams to scope, prioritize, and launch impactful platform enhancements.
Lead the rollout of updates with clear documentation, training, and communication to drive adoption.
Analyze usage trends and pain points to unlock smarter workflows and optimize performance.
Serve as the primary contact for Zendesk and related technology partners to maximize platform value.
Program manage cross-functional initiatives, driving momentum and delivering against key milestones.




Manage vendor relationships and ensure third-party partners deliver on time, on budget, and at standard.
This is an Individual Contributor role.
Experience You Bring
2+ years in product management, technical operations, or business systems, ideally in a SaaS environment.
Hands-on experience with Zendesk as an admin or advanced user.
Confident communicator with a strong sense of emotional intelligence and stakeholder savvy.
Proven ability to navigate ambiguity, align teams, and move initiatives forward with clarity and precision.
Experience translating data into dashboards, insights, and action using tools like Excel, Tableau, or SQL.
Familiarity with project management tools and methodologies to prioritize, schedule, and execute with purpose.
Background in CRM or software implementation with a user-first mindset.
A track record of building trust and influence across technical and non-technical audiences.

📌 Associate Technical Program Manager (México)
🏢 Mindbody
📍 México