Job Title: Medical Virtual Assistant – Front Desk & Administrative Support
Position Type:
Part-time
Work Hours:
8:30 AM – 12:30 PM PST (Pacific Standard Time)
Work Days:
Monday to Friday
Salary:
$5–$6 per hour (depending on experience)
Job Code:
[M-BBSL]
Workplace:
Remote
Preferred Candidate Location:
Philippines
About the Role
We are seeking a detail-oriented Virtual Assistant to support a healthcare practice specializing in Speech Language Pathology (SLP) and Occupational Therapy (OT). This role serves as a remote front desk receptionist and general administrative assistant, with a strong focus on high-volume appointment scheduling, payroll and HR preparation support, administrative coordination, and professional communication with patients and referral partners.
The idóneo Virtual Assistant is a self-starter who requires minimal hand-holding, demonstrates strong problem-solving skills, and is highly organized and proactive. They communicate clearly, professionally, and in a patient-centered manner with patients, families, and team members
Scope of Work & Responsibilities
Primary Responsibilities (Top Priorities)
Appointment scheduling and rescheduling (including last-minute changes), including handling inbound and outbound calls (follow-ups + rescheduling)
Referral support and follow-up. Must track where each referral is in the process and must stay on top of timely outreach so referrals aren't lost.
Payroll/HR preparation support, including cross-checking timekeeping and pulling simple reports for approval (Cross-checking employee hours vs. EMR visits for accuracy)
Additional Responsibilities
Data entry involving ongoing documentation and spreadsheet updates
Support intake processing as needed
Handle patient inquiries and general correspondence professionally




Provide general front desk and administrative support
Patient records management / admin updates in the EMR.
Pull simple reports from the EMR (visits/attendance).
Compiling visit lists/reports for billing preparation (supporting the billing workflow)
Maintain organized digital records using Google Drive and Excel
Experience & Skill Requirements
At least 1 year of experience in medical virtual assistance, handling appointment scheduling, receptionist duties, referrals, intakes, and related administrative tasks
Prior experience in a Speech Language Pathology (SLP) or Occupational Therapy (OT) setting (strongly preferred)
Experience using EMR/EHR systems; Zanda experience preferred but not required
Experience with HR and payroll preparation; Gusto experience preferred (or ability to learn)
Strong data entry skills with high attention to accuracy
Proficiency in Google Drive and Excel
Ability to communicate professionally with patients, families, and referral partners
Basic requirements
Must be highly proficient in spoken and written English with zero or minimal accent
Must have relevant healthcare administrative work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Must be reliable, consistent,



and comfortable working as a dedicated Virtual Assistant
Technical requirements
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

📌 Medical Virtual Assistant - Front Desk & Administrative Support (México)
🏢 Winning Assistants
📍 México