HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.
We are
searching for an enthusiastic and committed
Client Support Agent
to
join our dynamic team!
Your
role at HFM:
Respond to client inquiries – handle incoming
calls, emails and chat messages in a timely and professional manner.
Provide prompt and accurate responses to client
inquiries regarding products, services and technical support.
Provide product information and assistance -
educate clients on the features, benefits, promotions, and usage of products
and services.
Offer guidance and troubleshoot support to
assist clients.
Collaborate with cross-functional teams to
address clients' needs and resolve complex issues.




Escalate complex or unresolved issues to the
appropriate person or Manager.
Identify areas for improvement and share
suggestions and feedback with the team.
Requirements
What You Bring:
Relevant
industry experience or native/ near-native proficiency in any language
additional to English.
Native or
near-native proficiency in English.
University Degree would be considered an
advantage.
Basic Computer skills.
Demonstrated ability to excel in fast-paced
environments, effectively managing multiple tasks simultaneously while
maintaining a high level of precision and composure under pressure.
**Resumes
submitted must be in English

📌 Client Support Agent (Veracruz)
🏢 Hfm
📍 Veracruz