Experience: Minimum 1 year in customer service or call centers (BPO)
Languages: Bilingual in English & Spanish
Job Description:
• Answer calls with professionalism and empathy
• Document and resolve inquiries
• Provide excellent client service
• Pay close attention to detail
• Retain and document client/provider information
Responsibilities:
• Conduct consultations for potential cases
• Sign up new clients electronically
• Set initial clinic appointments
• Review inquiry calls and emails
• Process and file legal documents
• Meet walk-in clients and communicate with partner firms
• Data entry and case documentation
Secondary Duties:
• Collaborate with other departments
• Connect clients with legal teams
• Direct calls from insurance or medical providers appropriately
Skills & Qualifications:




• Ability to multi-task in fast-paced environments
• Strong organizational and technical proficiency
• Proficient in Microsoft Word, Outlook, DocuSign
• Capable of handling office equipment
• Excellent client service skills
• Ability to stay calm under pressure
• Empathy and sympathy for clients.
$1,000 - $1,100 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Customer Support Legal Area (Chihuahua)
🏢 Distro
📍 Chihuahua