MUST
live in the Puerto Vallarta area to apply. Final interview conducting in person during the week of June 23rd and June 24th.
For those moving forward in the process, final interviews will take place in person on June 23rd and June 24th in Puerto Vallarta near the Hotel Zone, close to the Galerías Vallarta area.
Exact details and timing will be shared directly with selected candidates prior to their scheduled interview.
About Us
Join the
New Frontier Immigration Law
team and help change the lives of 1 million undocumented immigrants in the USA. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.
Learn more about New Frontier Immigration
here
.
Learn more about our CEO/Founder Hillary
here
.
Learn more about our Core Values
here
.
Why Apply
Are you passionate about helping immigrant families build brighter futures?
You'll thrive in this role if you bring both heart and hustle—a genuine care for people, paired with the motivation to hit goals and grow your career.
Purposeful Work
– Every call you take could help a family stay together or find safety and opportunity.
Supportive Culture
– Join a values-driven team that believes in hope, courage, and transformation.
Growth Opportunities
– Learn immigration law basics, develop your consultative sales skills, and advance within a mission-driven firm.
Recognition & Incentives
– Be rewarded for great work with individual and team bonuses.
Role Objective
We're looking for a bilingual (English/Spanish) Sales and Customer Service Representative to join our growing team. This role blends empathetic customer service with performance-driven sales to guide individuals and families toward life-changing legal solutions.
Success Attributes:
Sales-Driven with Heart
– You have at least 3 years of proven experience in consultative or service-based sales,



and you thrive on delivering results that truly matter.
Empathetic Communicator
– You're skilled at listening deeply, speaking clearly, and making people feel understood.
Mission-Aligned
– You're passionate about justice, dignity, and supporting immigrant communities.
Resilient & Self-Motivated
– You can navigate emotionally charged conversations while maintaining focus and energy.
Highly Organized
– You manage your time well, prioritize tasks effectively, and stay on top of systems and documentation.
Responsibilities
Manage a high volume of inbound and outbound calls with empathy and professionalism.
Conduct thorough client needs assessments to identify how our services can help.
Convert qualified leads into initial consultations through a consultative, trust-building approach.
Meet or exceed performance goals, including sales conversions and call handling metrics.
Maintain accurate and timely notes in our CRM system.
Work closely with teammates to continuously improve client experience and sales strategy.
Navigate sensitive conversations with cultural awareness, discretion, and compassion.
Go the extra mile to engage customers
Required Background
The idóneo candidate for this role must possess previous demonstrated success in sales.
Fluent bilingual skills in English and Spanish (native or near-native fluency)
Minimum 3 years of successful sales experience, preferably in service-based industries
Strong customer service background and phone communication skills
Ability to work some evenings/weekends, depending on client demand
Preferred Background
Experience in legal services, healthcare, insurance, or financial services
Background in high-volume phone-based environments such as call centers or client intake
Previous roles in education sales, real estate, or coaching programs
Familiarity with CRMs such as Salesforce, HubSpot, or similar platforms
Compensation
$16,000 - $18,000 MXN pesos/month
PLEASE SUBMIT YOUR RESUME IN ENGLISH

📌 Sales & Customer Service Representative - Hiring Multiple People! (Xico)
🏢 New Frontier Immigration Law
📍 Xico