We are looking for a
Customer Success Manager
to join our team and own the adoption, retention, and growth of existing customer locations. This role plays a critical part in ensuring long-term customer satisfaction, maximizing retention, and identifying expansion opportunities across a portfolio of assigned accounts.
This is a highly relationship-driven role, idóneo for someone who enjoys working closely with customers, analyzing usage and health metrics, and proactively addressing risks while collaborating cross-functionally with Growth and internal teams.
Key Responsibilities
Customer Onboarding & Adoption
Partner with the onboarding team to ensure new locations are fully onboarded, trained, and actively using the platform within established timelines. Support customers during early adoption to drive long-term success.
Account Management & Retention
Own the health of assigned accounts by maintaining strong relationships, proactively managing renewals, and identifying potential risks early. Work to improve overall customer health and retention across your portfolio.
Quarterly Business Reviews (QBRs)
Prepare and deliver QBRs that highlight product usage, outcomes, adoption trends, and potential growth opportunities. Present insights and recommendations to customer leadership teams.
Customer Engagement
Maintain regular, value-driven communication with customers through meetings, check-ins, and personalized outreach. Ensure customers feel supported, informed, and confident in the value they receive.
Cross-Functional Collaboration
Collaborate closely with Growth Managers and Pipeline & Programs teams to support multi-location expansions, upsell opportunities, and risk mitigation strategies for at-risk accounts.
Account Rescue & Risk Management




Identify accounts in severe or at-risk status and actively work on recovery plans to improve engagement, usage, and overall health.
Experience in Customer Success, Account Management, Client Services, or a related role
Strong customer-facing communication skills
Ability to manage multiple accounts and priorities simultaneously
Comfort working with metrics, dashboards, and customer usage data
Proven ability to collaborate cross-functionally
Strong problem-solving and relationship-building skills
Experience supporting multi-location or enterprise customers
Background in SaaS, healthcare, senior living, or technology-enabled services
Experience leading QBRs or executive-level customer conversations
Advanced English
Located in Guadalajara and open to a 3x2 hybrid setting (Must)
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Christmas Bonus
: 30 days, to be paid in December.
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Major Medical Expense Insurance
: Coverage up to $20,000,****** MXN.
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Minor Medical Insurance
: VRIM membership with special discounts on doctor's appointments and accident reimbursements.
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Dental Insurance
: Always smile with confidence!
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Life Insurance
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Vacation Days
: 12 vacation days.
+ ?
Floating Holidays
: 3
? Cell Phone Reimbursement & Transportation Subsidy.
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Hybrid Scheme
: Enjoy the best of both worlds, remote and in-office work.
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Multicultural Exposure
: Work with operations within Mexico and the United States.
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MezTal Internal Events
: Strike a healthy balance between your professional and personal goals.
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Exclusive Discounts
: Benefits with different companies for being part of MezTal.
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Academic Agreements
: Access to national universities and language schools.
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Career Growth
: We will search for the best conditions for progressing in your career.

📌 Customer Success Manager (Guadalajara)
🏢 FlexTal Staffing
📍 Guadalajara