About Adrian Magnus | Part of Carazo Enterprise SL
Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company founded in ****. With a team of more than 40 professionals, we distribute over 30 premium cigar brands across Europe, the United States, and Latin America.
Our mission is to deliver the world's finest handcrafted cigars to enthusiasts with precision, integrity, and deep respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve.
Position Summary
This role combines Post Sale Customer Support with upselling and plays a key role in the client lifecycle. The adecuado candidate is bilingual in English and Spanish and confident in managing customer relationships after purchase — from resolving issues and ensuring satisfaction to recommending products and encouraging repeat sales.
This is a proactive, fully remote position focused on long-term client engagement, retention, and revenue growth.
Key Responsibilities
Act as the primary point of contact for post-sale customer inquiries and support
Confirm product delivery and handle any issues in a timely and efficient manner
Maintain high levels of customer satisfaction and trust
Proactively reconnect with existing clients in Spain and USA to encourage repeat purchases or product upgrades




Identify upsell opportunities and present offers in a consultative, non-intrusive way
Log customer interactions and feedback to support data-driven decision-making
Collaborate closely with sales, logistics, and support teams to ensure smooth after-sale operations
Fluent in English and Spanish (C1 level or higher in both – mandatory)
Proven experience in:
Customer Service (post-sale support, customer satisfaction)
Sales or Upselling (client reactivation, repeat sales)
Strong communication skills, empathy, and problem-solving abilities
Experience working with CRM systems and remote collaboration tools
Based in Latin America with a neutral or native Spanish accent
Ability to start early to align with Spain business hours, ensuring coverage from 11:00 AM Madrid time.
Ideal Candidate:
Positive, energetic, and service-oriented mindset
Enjoys building and maintaining long-term client relationships
Confident in sales conversations while using a consultative, soft-sell approach
Highly detail-oriented, with strong follow-up and organizational skills
Comfortable juggling multiple priorities across different time zones
$1,200 month base salary
Performance-based bonuses and commissions
Fully remote work
A customer-first, sales-driven working environment
Daily collaboration with international teams
Opportunity to directly shape and improve client retention and growth strategies.

📌 Post Sale Customer Support - Spanish Speaking (México)
🏢 Carazo Enterprise
📍 México